Can I receive a refund if my order arrived damaged or is missing?

Please allow up to 10 business days since placing your order to ensure that the carrier has had sufficient amount of time to deliver your shipment.

We rarely encounter material damage or missed deliveries with our carrier, but if it happens, we will work with you as best as possible to confirm the issue and send a replacement product if appropriate.

Please send us an email at In the email include the following information:

            •          Description of how the product is defective or damaged,

            •          Pictures of the product as it arrived defective or damage, 

            •          Invoice Number, and

            •          Tracking Number delivered product.

What is your return policy?

Due to the nature of the product, Jackson Springs Water Corporation does not accept returns for refund.


Is expedited delivery service available?

Please select the shipping method that meets your needs. 

Can I track my order?

Yes. You will receive a confirmation email once your order has been shipped. To track your package, simply open the email and follow the link. If you have difficulties please email

How will my order be shipped?

The vast majority of orders are shipped ground and should arrive within 10 business days. In certain markets or under special circumstance (e.g. large quantity orders), your delivery may arrive via a special delivery service.

When will my order be shipped?

Often, your order will be shipped on the same day it was placed. If your order was placed after 11am CST or over the weekend it will typically ship on the following business day.


What kind of plastic does Jackson Spring Water use to make their Bottles?

Jackson Springs Water’s bottles are made from high-grade PETE (polyethylene terephthalate) plastic, which is designated with the #1 code at the bottom of the bottle.

The FDA approves PETE as safe for contact with food and beverages.

PETE is also fully recyclable and can be transformed into a number of products such as food and beverage packages, apparel, carpet, automotive parts, and construction materials. Please check with your local municipality to see if PETE is recyclable in your area.


Jackson Springs Water uses the standard “best by” date for all water sold in the United States of two years.  The “best by” date can be found on the neck of the bottle, above the label. The FDA does not require an expiration date.


Jackson Springs Water can be purchased online for convenient delivery directly to your home or office through our website. Buy online now.


You can reach our sales representatives here.

What is the pH of Jackson Springs Water?

Jackson Springs Water’s pH is naturally 8.1.

Pure or purified water has a pH of 7. Drinking and natural water can range in pH due to dissolved minerals and gases. Solutions with a pH of less than 7 are said to be “acidic” and those higher than 7, “alkaline”.


What Types of Minerals does Jackson Spring Water Contain?

Jackson Springs Water is natural artesian water that has the minerals Potassium, Calcium, and Magnesium which contribute to Jackson Springs Water’s award winning refreshingly smooth taste.

Potassium      1.38 mg/L*

Calcium           52.6 mg/L*

Magnesium    16.1 mg/L*

TDS                  238 ppm

*Typical Analysis

What makes Jackson Springs Water different from other waters?

Jackson Springs Water is sourced from a protected underground artesian aquifer deep in the Canadian Shield. Remnants of the last ice age, the water is over 13,000 year old.

The rich mineral profile contributes to Jackson Springs Water’s award winning taste profile and unique refreshingly smooth taste. Try it once and you’ll find you won’t settle for anything else.

What is “Natural Artesian Water”?

Artesian water comes from an aquifer; a naturally formed underground chamber consisting of layers of permeable rock that bears water, overlain by protective, rock that limits the entry of contaminates into the confined aquifer and pressurizes the chamber. In order to access the water, the rock barrier must be penetrated by a borehole or the creation of a well. 


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All information and product descriptions on this website are provided for educational purposes only. No action should be taken solely on the content of this website, regardless of perceived scientific merit.

Users should consult their health care professionals on any matter related to their health.

Information contained within this site, from Jackson Springs Water Corporation and/or its affiliates, has not been evaluated by Health Canada or the FDA in the United States, and is not intended to diagnose, treat, cure or prevent any disease. The information on this website should not be used as a therapeutic modality or as a substitute for the advice of a healthcare professional, or as a substitute for any information contained in or on any product label or packaging. Any information presented herein, or information received via telephone or email, should not be construed as the practice of medicine. Jackson Springs Water Corporation is not responsible for the misuse and/or abuse of any product sold as a result of a consumer using this website, nor is Jackson Spring Water Corporation responsible for any problems or difficulties which may arise though consumer use of products sold by Jackson Spring Water Corporation. Website users, previous and future customers who fail to consult their health care professional prior to the purchase and subsequent use of any product, assume the risk of any adverse effects or harm and shall be liable for and indemnify and save harmless Jackson Springs Water Corporation therefrom.